1. What is your returns and replacement policy?
Because our products are custom printed and unique to each Product, we only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email at Info@hermezshop.com
2. Not in love with your new purchase?
Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. We do not accept exchange for Size and Color. To better help you in choosing the right size, we have made available a Sizechart in each product page. Just click on the Style and Size Guide link to find your best fit!
3. Order Modifications or Cancellatio?
After your order has been placed, you have 6 hours to contact our customer service and request order modifications or a cancellation. After 6 hours, your order has already been placed in production and can no longer be modified.
Please note: If you choose a fast delivery method (express, 2nd day air, overnight), we will prioritize your order processing time, so you can only cancel your order within 1 hour.
4. Damaged/Incorrect Order?
At Sethstore Shop, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual!
But, if it is the case? All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at Info@hermezshop.comand one of our helpful support staff will organise a reprint as soon as possible.
5. Order not received?
If your item has not arrived within 20 business days after having ordered, please Contact Us us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
In case you provided an incorrect shipping address. The package will be returned to our unclaimed warehouse. We will keep your package for up to 30 days before we destroy or donate to charities. If you would like our Returns Department to reship the package, please provide us with a valid or alternative address for reshipment. You will have to pay the reshipment cost depending on the weight of the package.
1202 Heires Ave.
PO Box 1177 Carroll.
Please Contact Us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was purchased in the last 30 days
+ The product is unwashed, unworn and unused
+ The product itself or the printing is defective OR the final product have the design is different than the one you ordered
7. How do i exchange an item?
U.S. customers- Contact Us with your order number and our customer service team will send you a return label. Just print out our Return/Exchange and package it up with the items you wanted to exchange. We’ll do the rest!
International customers- All you have to do is print our Return/Exchange and mail it back to us with the items you wanted to exchange. We’ll take care of everything else!